How can we help you?

Getting Start

How does the translation process work?

Simply upload your document on our secure platform, choose your preferences, and we’ll handle the rest. You’ll receive a precise, professional translation in no time.

What types of documents can you translate?

We can translate almost any document! From official paperwork to marketing materials, we’ve got you covered. If you're unsure, just reach out, and we’ll confirm.

Translation Types & Services

What’s the difference between a certified and a standard translation?

  • Certified Translation: A precise, word-for-word translation with a signed certificate. This is essential for official use, like USCIS, courts, and universities.
  •  Standard Translation: Great for personal and business use. It’s an accurate translation, but without the official certification required by government entities.

Do I need a certified translation for USCIS, schools, or legal matters?

Our certified translations are USCIS-approved, and we stay updated with their latest requirements. We guarantee your documents will be accepted, or we’ll issue a refund. For schools or other institutions, always double-check their specific needs before submitting.

Turnaround Time & Pricing

How long will my translation take?

Translation time depends on the complexity and word count. Most 1-3 page documents (up to 750 words) are ready in 24 hours. Need it quicker? We offer expedited services to get your translation in half the time.

Do I need a certified translation for USCIS, schools, or legal matters?

Pricing depends on document length and type. For a custom quote, visit our pricing page or request a free estimate. We keep it affordable with no hidden fees!

Translator Quality & Expertise

Who translates my documents?

Our team consists of vetted, professional translators who are native speakers, ensuring accuracy and cultural relevance. They’re strategically located to provide 24/7 support across all time zones.

Can I choose a specific translator?

Absolutely! You can request a specific translator, though availability may vary. Let us know when you order.

Customer Support & Security

How can I contact customer support?

We’re available 24/7 via email. Our friendly team is always ready to answer your questions and help with your translation needs.

How do you keep my information safe?

Your data is protected with top-tier SSL encryption (SHA-256 with RSA-2048). We never store sensitive info, and your files are only accessible by our trusted team while your order is in progress.

Revisions & Cancellations

What if I need to revise my translation?

Need a tweak? No problem! You can easily request revisions directly from your order status page. We’ll make sure you’re 100% satisfied with the final result.

Can I cancel or modify my order?

Cancellation or modification requests are handled case-by-case. If work hasn’t started yet, we’ll accommodate changes. Once a translation is underway, we can issue a pro-rated refund for the unfinished portion.

Accepted By Institutions

Will my translation be accepted by USCIS, universities, or other official bodies?

Yes! We guarantee USCIS acceptance or your money back. For universities, WES, ECFMG, and others, our translations meet their standards. If you’re unsure, we’re happy to check specific requirements for you.

What about IRCC or Canada-specific translations?

For Canadian institutions, we offer translations with notarization for IRCC approval. Simply select this option when ordering, and we’ll ensure everything’s in line.

Additional Information

Can I supply notes to my translator?

Yes, you can add any specific instructions during checkout. This helps ensure that names, places, or specialized terms are translated accurately.

Do you offer phone support?

We focus on clear communication through email for accuracy and efficiency. If you need assistance, create a support ticket, and we’ll get back to you ASAP.

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